Clear. Transparent. Fair – Worldwide.

When you shop with Lelay Luisa, you agree to our straightforward and honest terms – created to give you a secure and enjoyable experience, no matter where you are in the world.

✅ Payment Methods: We accept all major payment gateways – safe, simple, and global.
✅ Shipping Details: Transparent processing and delivery times – we ship worldwide.
✅ Returns & Refunds: Hassle-free and easy within 30 days.
✅ Warranty: 2-year coverage on all Lelay Luisa pieces.
✅ Customer Responsibility: Please ensure correct shipping details and proper use of your items.

We believe in clear communication and fair service – so you can shop with complete confidence, anywhere on the map.